400+ Industry SOPs
Your processes documented, not living in your senior team's heads
If your most experienced production person left tomorrow, how much of how your business runs would walk out the door with them?
For most promotional products businesses, the honest answer is a lot. The process for a rush order, the artwork checks that stop a reprint, the wording that keeps a client calm when freight is delayed, none of it is written down.
Training tells someone what to do. SOPs tell them exactly how you do it. WorkModeX has written and maintains a library of over 400 Standard Operating Procedures purpose-built for the promotional products industry, written by people who run a promo business, for the jobs a promo business actually does.
What's covered
Area
Documented
- Quoting
- Enquiry qualification, supplier price checks, margin application, follow-up
- Order Entry
- Order confirmation, PO raising, supplier submission, accuracy checks
- Artwork & Approvals
- Artwork checking, decoration method matching, proofs, client sign-off, revisions
- Supplier Liaison
- Lead times, stock checks, chasing confirmations, escalation
- Production Tracking
- Status updates, milestone checks, delay identification and notification
- Freight & Dispatch
- Booking, consignment tracking, split deliveries, POD, exceptions
- Corporate Stores
- Store setup, order flow, stock monitoring, client-facing operations
- Client Communication
- Response standards, status updates, complaint handling, escalation triggers
Why it matters: Key-person risk becomes a business asset • new staff self-serve answers instead of interrupting your senior team • one consistent standard onshore and offshore • fewer errors reaching the client • a foundation your team adapts to how your business runs • a documented operation is a more saleable business.
Ready to Build Your Offshore Team?
Let’s talk about the roles you need and how WorkmodeX can help. Book a call with our team and we’ll map out a plan that fits your business.
